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he curious thing about many executive teams is that they always find money for new projects before they find courage for better questions. On 7 July 2026, in a ninth-floor boardroom with glass walls, cold tea, and a projector that has already betrayed us twice, I am facilitating a strategy session for a company that wants growth, speed, and market respect. The CEO opens with the usual pressure:
“Our competitors are investing heavily, we must respond.” Finance presents a budget increase, HR asks for more headcount, IT wants another system, and Marketing wants a bigger campaign budget.
Then an operations manager based at an upcountry branch, the type who knows where the bodies of bad processes are buried, raises his hand and says, “Before we spend more, can someone explain why the same customer complaint passes through six desks, three approvals, two meetings, and one manager who is always ‘travelling’?” People laugh, but not freely.
The CEO removes his glasses. The real issue has arrived. They are not underfunded but under-thinking..”. READ MORE |