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I walked into a company that has just announced its best year ever. All indicators are fine. But in the Monday meeting, I notice something else. Silent eyerolls when the CEO says, “Let’s double down on what’s working.” Managers nod too quickly.
A high performer in operations stares at her laptop, camera off, saying nothing. Later, over coffee, she says to a colleague quietly, “We stopped learning. I am bored and tired. My team feels the same way”
This sounds like a failed success. The sales team has mastered the script. They sell the same product to the same clients. Marketing recycles last year’s campaign with minor edits. Finance celebrates cost discipline, which means freezing new ideas. HR circulates another survey about “engagement,” but no one believes anything will change. READ MORE |