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I once facilitated a strategy review for a financial institution where the chief executive proudly declared, “Our culture is our strongest asset.” He said it with the confidence of a man quoting Scripture.
Yet, when I stepped out of the lift onto the operations floor, I found something different.
Staff whispered about decisions being reversed without explanation. Managers avoided presenting issues to EXCO because, in their words,” It is safer to let the storm pass.” That contrast between rhetoric and reality is where culture lives, not in slogans.
In my experience, culture is not what leaders say. Culture is what EXCO tolerates. During the diagnostic, I sat with a young officer who looked exhausted. She said, “I worked on a report for two weeks. READ MORE |
