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On a recent long-haul flight with Qatar Airways, a disruptive passenger challenged the crew. He wanted a seat he had not paid for.
The cabin could have spiralled into chaos. Instead, the crew responded with composure and discipline. One spoke, the others reinforced, and order was restored. That was maturity: authority expressed with clarity, not silence.
Boards often mistake silence for that same maturity. Chairs celebrate a “smooth” meeting as if nods equal alignment. But silence in a boardroom is rarely a consensus. More often, it is fear.
Directors avoid questions to protect allowances, reputations, or political capital. They nod along while privately doubting the assumptions on the table. Read more |